Use approved information
A support widget must answer common questions while showing its limits and giving visitors a clear route to a person.
Case studies / Relay AI Customer Service Concept
CONCEPT PROJECT · Digital Strategy
Relay AI Customer Service Concept
A fictional AI customer service interface showing website chat, knowledge-backed answers, lead capture and an explicit handoff to a person.
- Website support conversation
- Visible answer source
- Lead capture and human handoff
AI Customer Service Agent / Website Widget
FAQ answers, lead capture and human handoff
Technology
CONTEXT / DIRECTION
From an interface challenge
to an design direction.
Knowledge-backed reply
Relay keeps source context, lead capture and the handoff action visible beside the conversation.
THE CHALLENGE
What the page needs to communicate.
A support widget must answer common questions while showing its limits and giving visitors a clear route to a person.
01Use approved information+
Answers need to stay within the connected website and FAQ content.
02Capture useful context+
A lead handoff should preserve the customer question and contact permission.
03Make escalation visible+
Visitors need to know when a person will take over.
THE SOLUTION
How the concept handles the task.
Relay keeps source context, lead capture and the handoff action visible beside the conversation.
Knowledge-backed reply
The interface shows which approved source supports the answer.
Consent-aware lead capture
Contact details are requested only when needed for follow-up.
Direct human handoff
The visitor can move the conversation to a person without restarting.
PROJECT STATUS
Project identity and evidence boundary.
3 original viewsDesktop, mobile and detail
Fictional brandProject identity
No invented resultsEvidence boundary
MORE CASE STUDIES
START A PROJECT
Bring us the brief.
We’ll define the scope, current constraints and a practical first release.